Bad service

Went to builders warehouse at Alex mall, had to wait at the que for almost 30min , cause there were no cashiers & the que was very long. Myb is because this specific store is located at location, more specially cause is Alexandra, the store doesn’t give a s*****t about people there but people there are the once making sure that the store is kept open, is it because 99,9% of shoppers there are black hence this store doesn’t give a rat about customer service, it is a shame that even in 2018 we still facing this race thing more specially from our own kind. If u go to builder at greenstone the service the is excellent they even have buttons to press is u are dissatisfied with the service, why can’t we have that at the branch at Alex mall , because 99,9% of people shopping there are black, this is very sad