1 reviews | Active since Sept 2017
Bad service
On Wednesday 27 September 2017,about 15:00, I phoned Builders Warehouse, Bedworth Park. When the receptionist answered the phone, I asked her to put me through to the power tools department. She tried to put me through several times to that department, without any success, she asked me for my telephone number so that a person in that department could phone me back. At 16:15 I phoned again, and asked the lady to put me through to the Manager of the store, without any success, voicemail coming up asking to leave a message, what I did including the problem that I experienced. Up until 17:00 nobody phoned me in connection with this problem.
Good day Bernard,
Thank you for your feedback.
Allow me to apologize for the poor service experienced at our Bedworth Park store.
This is definitely not the type of experience, we want our customers to have.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you.
As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store.
We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Kind Regards,
Bronwynne Nel
Best regards,
Good day Bernard,
Thank you for your feedback.
Allow me to apologize for the poor service experienced at our Bedworth Park store.
This is definitely not the type of experience, we want our customers to have.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you.
As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store.
We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Kind Regards,
Bronwynne Nel
Best regards,