1 reviews | Active since Aug 2017
Bad service
We order through a guy that do paving, pavers for our garden. This was last year October 2016. From the day he order the pavers, we had problems. First, they sold our pavers to two different customers. Then it took more or less 3 months to get other pavers. Eventually we received the pavers. After a while , the pavers top layer come off, and there is pieces of stones and sticks in the pavers. After a few phone calls, and a complaint locked at their headoffice, they decided to give us new pavers. to make a long story short, up to today the 23-08-2017, nothing happened. It is one excuse after the other. I really don't know what to do to or believe anymore.
Hi Jaco,
Thank you for your feedback.
I'm sorry to hear about your recent experience that you received from our Builders store.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional shopping experience.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Feedback will be provided as soon as I’ve received any.
Regards,
Labeeqah Mallie
Customer Service Agent
Hi Jaco,
Thank you for your feedback.
I'm sorry to hear about your recent experience that you received from our Builders store.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional shopping experience.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Feedback will be provided as soon as I’ve received any.
Regards,
Labeeqah Mallie
Customer Service Agent