1 reviews | Active since Feb 2019
Bad service
Recently settled my account at builders, in order to appky for home loans was advised to reduce my account to boost my affordability. Since Friday 25th October I have been calling even sent an e-mail requesting a paid up letter. Their slip doesn't even show the balance after settling the account. even today morning before 9am i called and spoke to asanda who make me hold for a long time hoping that I ll drop the call. Then came back to me said the team leader will call me back I must give her my contact details. I asked her the names of the team leader and she refused saying they not allowed to give the names. Still waiting even now , didn't know that applying for account in builders will affect me in this way.
Thanks for making us aware of your experience.
I am sorry to hear the above and I can definitely understand the sense of frustration you must be feeling. This isn't the kind of experience any of our customers should be having.
I'll address this matter immediately, please note that I will contact you shortly to assist you.
Regards.
Josh
Thanks for making us aware of your experience.
I am sorry to hear the above and I can definitely understand the sense of frustration you must be feeling. This isn't the kind of experience any of our customers should be having.
I'll address this matter immediately, please note that I will contact you shortly to assist you.
Regards.
Josh
My pleasure.
I've emailed you some feedback, please refer to your promotion inbox. Feel free to contact us if you need anything else.
Have a great day.
Regards,
Josh
My pleasure.
I've emailed you some feedback, please refer to your promotion inbox. Feel free to contact us if you need anything else.
Have a great day.
Regards,
Josh