1 reviews | Active since May 2016

05 May 2016, 08:38

bad service

I tried to buy a plasma cutter 2 weeks ago they had one brand in stock so i asked the person who worked there for some info on the plasma cutter and he tried to sell me a cut off machine. Clearly the guy didnt know what a plasma cutter was so i asked for someone that knows the machines. He rep**** the person that knows more is on lunch and wil be back whenever he feels like it. And then tried to tell me i have to buy the cutter they have without info. This is unecseptable attitude from employees I wont be shopping there again

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply05 May 2016, 09:22
Official

Hi Gert

Thank you for your feedback.

I'm sorry your visit wasn't a pleasant one.

This isn't the type of customer service we want you or any of our customer's to experience. 

Thanks again for bringing this to my attention and I'll be in touch shortly.

Kind Regards,

Tristan Kelly 
Builders Customer Service Agent