tvdb
thomas van der berg

1 reviews | Active since Feb 2015

31 May 2015, 14:40

bad service

I recently walked into your Beworth branch with a energy drink without knowing that you now stock energy drinks in a very inpolite manner a security gaurd with other staff told me so . I walked into your store for a reason not to browse but to find out how far the store was in prosessing my order ON ITEMS THAT I NEEDED AS THEY COULD NOT SUPPLY ME WITH ALL THE BUILDING SUPPLIES . <br> <br> I suggest your staff learn where there salaries come from it does not grow on the trees in your landscaping department but instead from the customers that walking in and out of your store <br> <br> I now have cancelled my order that would have came to around R30 000 . I WISH YOU WELL IN LOOSING MORE CUSTOMERS <br> <br> <br>

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply31 May 2015, 14:49
Official
Hello thomasvd,

We acknowledge receipt of your complaint and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place and to contact you out of this forum.

I further wish to thank you for bringing this matter to our attention.

Kind Regards
Nastassia Felix
Customer Care Agent