1 reviews | Active since Aug 2017

06 Aug 2017, 19:35

Bad service

<p>I bought a 3 door DIY bedroom cuboard on Saturday and when assembling it we noticed some missing parts. I called the store Sunday morning and the manager had a attitude towards me. We ended up fetching the missing part ourselves all the way from atlantis eventually we almost completed the cuboard then the *****s in the doors didn't fit as the holes made in the door is to big, it is Monday tomorrow and still I have a incomplete cuboard standing in my room. I am very disappointed in builders as they come highly recommend, but with the experience I got they will NEVER see me again. And I bet I'm gonna have to drive to N1 city again to fetch other doors myself AGAIN. Some people think my transport runs on water!!!!</p>

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Replies (4)
Builders Warehouse
Builders Warehouse's reply08 Aug 2017, 13:17
Official

Hi Lee-Ann,

Thank you for your feedback.

I'm sorry to hear about your recent experience with your item that was purchased at our Builders store.

I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional shopping experience.

I've escalated this to store management for it to be looked into and for preventative measures to be put in place.

Feedback will be provided as soon as I’ve received any.

Regards,

Labeeqah Mallie

Customer Service Agent

Builders Warehouse
Builders Warehouse's reply08 Aug 2017, 13:18
Official

Hi Lee-Ann,

Thank you for your feedback.

I'm sorry to hear about your recent experience with your item that was purchased at our Builders store.

I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional shopping experience.

I've escalated this to store management for it to be looked into and for preventative measures to be put in place.

Feedback will be provided as soon as I’ve received any.

Regards,

Labeeqah Mallie

Customer Service Agent

Builders Warehouse
Builders Warehouse's reply08 Aug 2017, 13:18
Official

Hi Lee-Ann,

Thank you for your feedback.

I'm sorry to hear about your recent experience with your item that was purchased at our Builders store.

I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional shopping experience.

I've escalated this to store management for it to be looked into and for preventative measures to be put in place.

Feedback will be provided as soon as I’ve received any.

Regards,

Labeeqah Mallie

Customer Service Agent

Builders Warehouse
Builders Warehouse's reply08 Aug 2017, 15:08
Official

Hi Lee-Ann,

Thank you for your feedback.

I'm sorry to hear about your recent experience with your item that was purchased at our Builders store.

I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional shopping experience.

I've escalated this to store management for it to be looked into and for preventative measures to be put in place.

Feedback will be provided as soon as I’ve received any.

Regards,

Labeeqah Mallie

Customer Service Agent