JJvR
Jean Janse van Rensburg
1 reviews | Active since Sept 2013
03 Jan 2020, 11:32
Bad sales
I went to urchase a plumbing Part (Trap Duckseal 50mm). The sales person 017089 assisted me by ordering the said part as it was out of stock. i was advised to pay the part as this will enable them a speedy delivery. The payment was made on the 22nd of November 2019. The salesman assured me that it can take 2 to 3 days as the payment was made. I left my contact detail as the salesman would contact me for collection. Two weeks past and no call, I decided to go to the store (Klerksdorp Builders warehouse). I was told that it will be another day or two. Today 2020-01-03 and no call yet. This according to me is a basic plumbing part and available at several other hardware outlets.
Helpful (0)
Replies (2)0
Replies (2)
Builders Warehouse's replyOfficial
03 Jan 2020, 12:01Hi Jean,
Thanks for your feedback and for taking my call earlier.
As per our conversation, I am terribly sorry for the experience you had with us, none of our customers deserves this.
As a business, I can reassure you that we always strive to give our best service. I have addressed this with our sales manager for the department in-store who will be in contact with you. I will also ensure that this never happens again, this will be addressed internally.
Kindly note that I will remain in touch with you until you receive your trap connection, I appreciate the opportunity you gave us to resolve this.
Thanks for making us aware of your concerns, we value you as our loyal customer.
Kind Regards,
Josh
Thanks for your feedback and for taking my call earlier.
As per our conversation, I am terribly sorry for the experience you had with us, none of our customers deserves this.
As a business, I can reassure you that we always strive to give our best service. I have addressed this with our sales manager for the department in-store who will be in contact with you. I will also ensure that this never happens again, this will be addressed internally.
Kindly note that I will remain in touch with you until you receive your trap connection, I appreciate the opportunity you gave us to resolve this.
Thanks for making us aware of your concerns, we value you as our loyal customer.
Kind Regards,
Josh
Builders Warehouse's reply03 Jan 2020, 12:01
Official
Hi Jean,
Thanks for your feedback and for taking my call earlier.
As per our conversation, I am terribly sorry for the experience you had with us, none of our customers deserves this.
As a business, I can reassure you that we always strive to give our best service. I have addressed this with our sales manager for the department in-store who will be in contact with you. I will also ensure that this never happens again, this will be addressed internally.
Kindly note that I will remain in touch with you until you receive your trap connection, I appreciate the opportunity you gave us to resolve this.
Thanks for making us aware of your concerns, we value you as our loyal customer.
Kind Regards,
Josh
Thanks for your feedback and for taking my call earlier.
As per our conversation, I am terribly sorry for the experience you had with us, none of our customers deserves this.
As a business, I can reassure you that we always strive to give our best service. I have addressed this with our sales manager for the department in-store who will be in contact with you. I will also ensure that this never happens again, this will be addressed internally.
Kindly note that I will remain in touch with you until you receive your trap connection, I appreciate the opportunity you gave us to resolve this.
Thanks for making us aware of your concerns, we value you as our loyal customer.
Kind Regards,
Josh
Builders Warehouse's replyOfficial
03 Jan 2020, 15:39Hi Jean,
Thanks for taking my call earlier.
Glad that we were able to resolve your concerns, please feel free to give us a shout if you need anything else.
Have a great day further.
Kind Regards,
Josh
Thanks for taking my call earlier.
Glad that we were able to resolve your concerns, please feel free to give us a shout if you need anything else.
Have a great day further.
Kind Regards,
Josh
Builders Warehouse's reply03 Jan 2020, 15:39
Official
Hi Jean,
Thanks for taking my call earlier.
Glad that we were able to resolve your concerns, please feel free to give us a shout if you need anything else.
Have a great day further.
Kind Regards,
Josh
Thanks for taking my call earlier.
Glad that we were able to resolve your concerns, please feel free to give us a shout if you need anything else.
Have a great day further.
Kind Regards,
Josh