Bad & Rude Customer Service

I come from Builders in New Market in Alberton, worst service ever. I went to the decor department, no assistant. I was there a for while hoping one would show up till I asked another employee for help and she had the décor assistant paged for me. The packaging of the rail I nearly paid for was damaged and all the small parts fell out. I had to go back from the tills only to find that almost all of them were damaged(from the model I wanted). I had to look all the way to the back for one that wasn’t damaged with all the parts intact. Shelves department, I had to have the assistant paged twice and only on my way to request for him to be paged for the third time he shows up. He was helpful once he got there I must admit. The guy working in the department next to the shelves department, I think its tiling, was so rude when I asked him to assist me after he was done with the customer he was busy with. He told me to my face "I can’t as I don’t work in the shelves department. As you can see this is where I am because this is where I work". So I explained to him that I’ve had the assistant paged twice and he’s not here still “are you seriously telling there’s nothing you can help me with.” He tells me I can go look for him in the boards department. So not only must I spend my money in the store(which I did cause I need the stuff) but I must look for an assistant who I can’t identify mind you myself. I asked him to call the manager for me and he tells me he can’t help me with that either I must go to the help desk for that. I wish there was a no star rating because that is what I would have selected. Slow service I cant handle but someone refusing to assist is really something.