BAD (over the phone) client service

<p>I visited Builders Warehouse CAPE GATE this morning as I had to go buy a few things and had the thought of also asking about their water tanks.</p> <p> </p> <p>But I forgot about the water tanks part and decided I'll phone from home. HUGE MISTAKE.</p> <p> </p> <p>I phoned just before 11:00, was put through to the specific department and the phone just rang... and rang... and rang...</p> <p>So I cut the call and phoned again. -->> my name and number was taken and it was said they will get back to me ASAP.</p> <p>...</p> <p>I do not believe that EVERY SINGLE PERSON who works in that department was unavailable for the next (almost) SIX HOURS.................</p> <p> </p> <p>So I decided to phone back, just after 16:00.</p> <p>I was put through, saying I will speak TO A PERSON, but the line went to voicemail after a few rings.</p> <p>So I ended the call as I did not wish to leave a message. I specifically asked to speak to someone and as they are open till 18:00, this shouldn't be a problem.</p> <p> </p> <p>THIS HAPPENED ABOUT FOUR TIMES. Everytime having to phone back, being "put through to someone" and then having to hear that voicemail, BEFORE someone actually picked up.</p> <p> </p> <p>This was not the client service that I expected and it is making me think to not even buy the watertanks from ANY builders warehouse at all. </p> <p> </p> <p>This is not how (possible) future clients should be treated.</p> <p>VERY unprofessional.</p> <p>NOT CLIENT FOCUSED AT ALL.</p> <p> </p> <p> </p>