Bad online Service

Item: Builders Warehouse
Rating: 1
Author: Lloyd N

On the 28th of November We Bought A Door Online and a couple of days later we got call from Builders warehouse telling us that the warehouse is being fixed up (Gezina) and the door including all their stock has been moved to another warehouse and they asked us what they should do.... They told us that they will deliver on the 21st of December .... Today we called Builders to find out if we are getting the delivery tomorrow... Only for them to tell us they're out of stock.... When where they intending on telling us this... We expecting a door tomorrow to complete our house..

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Replies (1)

Builders Warehouse's replyOfficial

20 Dec 2019, 17:56

Hi Lloyd,

Thanks for taking my call earlier.

I'm really sorry to hear the experience you had, this is not the kind experience we want any of our customers to receive.

Please note that I have addressed your concerns with our team, glad we could make an alternative arrangement with you.

Thanks for making us aware of your concerns, hope you have a great day further.

Regards,
Josh

Builders Warehouse's reply20 Dec 2019, 17:56

Official