NZ
NDUDUZO Z
1 reviews | Active since Feb 2010
02 Sept 2024, 16:01
Bad online experience
I see I'm not the only person who has experienced this problem reading from previous reviews. I bought paint online. Money was decucted from my account. But on builders website under my profile had a message stating the payment was unsuccessful. Called builders and they requested proof of payment, which I sent. After that I called a lot of times trying to find the status of the matter. Every single person kept lying to me that they will call or send email to update me. 3 Days later . No refund , no product. Only on a 3rd day got told it takes 5 days to process or allocate funds on profile. Very disappointing experience. Considering the paint was to be used on a specific day for the client. This caused a lot of inconvience and had to return the driver and pay for more costs. Will never buy from their online store ever. The nightmare started on the 30 August 2024.
Helpful (0)
Replies (9)0
Replies (9)
Builders Warehouse's replyOfficial
02 Sept 2024, 16:07Hi Nduduzo,
Thank you for bringing this to our attention. I am sorry for the level of service you've received and that you are still waiting for your refund.
I will have the matter escalated and our team will be in touch.
Regards,
SR
Thank you for bringing this to our attention. I am sorry for the level of service you've received and that you are still waiting for your refund.
I will have the matter escalated and our team will be in touch.
Regards,
SR
Builders Warehouse's reply02 Sept 2024, 16:07
Official
Hi Nduduzo,
Thank you for bringing this to our attention. I am sorry for the level of service you've received and that you are still waiting for your refund.
I will have the matter escalated and our team will be in touch.
Regards,
SR
Thank you for bringing this to our attention. I am sorry for the level of service you've received and that you are still waiting for your refund.
I will have the matter escalated and our team will be in touch.
Regards,
SR
NZ
NDUDUZO Z's updateReviewer Update
06 Sept 2024, 07:00Almost 8 days including sat and sun later I reported the matter . Still not resolved. Can allocation of funds to ones profile really take that long or it’s just utter disregard or don’t care attitude from Builders.
NZ
NDUDUZO Z's update06 Sept 2024, 07:00
Reviewer Update
Almost 8 days including sat and sun later I reported the matter . Still not resolved. Can allocation of funds to ones profile really take that long or it’s just utter disregard or don’t care attitude from Builders.
Builders Warehouse's replyOfficial
06 Sept 2024, 09:18Hi Nduduzo,
Please note that the matter has been escalated and our team is in the process of getting the funds allocated to your profile.
Regards,
SR
Please note that the matter has been escalated and our team is in the process of getting the funds allocated to your profile.
Regards,
SR
Builders Warehouse's reply06 Sept 2024, 09:18
Official
Hi Nduduzo,
Please note that the matter has been escalated and our team is in the process of getting the funds allocated to your profile.
Regards,
SR
Please note that the matter has been escalated and our team is in the process of getting the funds allocated to your profile.
Regards,
SR
NZ
NDUDUZO Z's updateReviewer Update
09 Sept 2024, 08:01Despite promises .. still my matter is not resolved. The escalation was done on the 2 Sept and again on the 6 Sept. Its beyond me how such a simple matter can take so long resolve.
NZ
NDUDUZO Z's update09 Sept 2024, 08:01
Reviewer Update
Despite promises .. still my matter is not resolved. The escalation was done on the 2 Sept and again on the 6 Sept. Its beyond me how such a simple matter can take so long resolve.
NZ
NDUDUZO Z's updateReviewer Update
10 Sept 2024, 12:45This is a message that was sent by your payment gateway STITCH regarding my refund . Though you keep promising to update me on the matter , there is absolutely effort from your part even by email if you can not call me.
Tapiwa Mukura (Stitch)Sep 9, 2024, 17:11 GMT+2Hi Thammy,
We can identify and verify the payment on our end.
We have escalated this issue internally with Builder's Warehouse to ensure that the situation is remedied. I'll keep you updated as soon as there are any updates to share.
Kind regards,
Stitch Support
Tapiwa Mukura (Stitch)Sep 9, 2024, 17:11 GMT+2Hi Thammy,
We can identify and verify the payment on our end.
We have escalated this issue internally with Builder's Warehouse to ensure that the situation is remedied. I'll keep you updated as soon as there are any updates to share.
Kind regards,
Stitch Support
NZ
NDUDUZO Z's update10 Sept 2024, 12:45
Reviewer Update
This is a message that was sent by your payment gateway STITCH regarding my refund . Though you keep promising to update me on the matter , there is absolutely effort from your part even by email if you can not call me.
Tapiwa Mukura (Stitch)Sep 9, 2024, 17:11 GMT+2Hi Thammy,
We can identify and verify the payment on our end.
We have escalated this issue internally with Builder's Warehouse to ensure that the situation is remedied. I'll keep you updated as soon as there are any updates to share.
Kind regards,
Stitch Support
Tapiwa Mukura (Stitch)Sep 9, 2024, 17:11 GMT+2Hi Thammy,
We can identify and verify the payment on our end.
We have escalated this issue internally with Builder's Warehouse to ensure that the situation is remedied. I'll keep you updated as soon as there are any updates to share.
Kind regards,
Stitch Support
Builders Warehouse's replyOfficial
10 Sept 2024, 12:57Hi Nduduzo,
Please note that your refund is still in process and we are waiting on feedback from the finance department.
As soon as we have a response we will get back to you.
Regards,
SR
Please note that your refund is still in process and we are waiting on feedback from the finance department.
As soon as we have a response we will get back to you.
Regards,
SR
Builders Warehouse's reply10 Sept 2024, 12:57
Official
Hi Nduduzo,
Please note that your refund is still in process and we are waiting on feedback from the finance department.
As soon as we have a response we will get back to you.
Regards,
SR
Please note that your refund is still in process and we are waiting on feedback from the finance department.
As soon as we have a response we will get back to you.
Regards,
SR
NZ
NDUDUZO Z's updateReviewer Update
12 Sept 2024, 08:40Almost 14 days later still waiting. Frustrated and feel like I was cheated.
NZ
NDUDUZO Z's update12 Sept 2024, 08:40
Reviewer Update
Almost 14 days later still waiting. Frustrated and feel like I was cheated.
NZ
NDUDUZO Z's updateReviewer Update
16 Sept 2024, 10:14 Shannen Roses I'm still awaiting the response.
NZ
NDUDUZO Z's update16 Sept 2024, 10:14
Reviewer Update
Shannen Roses I'm still awaiting the response.
Builders Warehouse's replyOfficial
12 Nov 2024, 10:12Hi Nduduzo,
I trust you are well.
Kindly confirm if your query has been resolved.
Regards,
SR
I trust you are well.
Kindly confirm if your query has been resolved.
Regards,
SR
Builders Warehouse's reply12 Nov 2024, 10:12
Official
Hi Nduduzo,
I trust you are well.
Kindly confirm if your query has been resolved.
Regards,
SR
I trust you are well.
Kindly confirm if your query has been resolved.
Regards,
SR