LS
Leeu S
1 reviews | Active since Nov 2019
03 Nov 2021, 07:57
Bad online experience and poor customer service, just a bad experience, Shame on you Builders Warehouse Strubensvalley
Yesterday I did an online purchase, on their online page they state that "Collection after 90 minutes" and the date was the same as the date of order (02/11/2012), I then progressed to find out to what entrance must I go to pick-up, they then informed me they will notify me within 48 hours when and where I will do the pick-up, I asked what about the 90-minute collection as stated on the web page, no reply, I then done an online complaint to-date neither rep****, on my Collection summary it is indicated that the day of collection is 02/11/2021, do these reviews make an impact on the business who they are directed because I see most reviews, there are no replies
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Leeu S's updateReviewer Update
07 Nov 2021, 12:22Builders Warehouse has a problem with their online e-commerce web page, they make statements like 90minute collections and date of collection, this just the very obvious problems, their major problem and this affects the customers experience with the online shopping and that is the stock portrayed on the portal is not what is in stock, this results in that online orders are placed but no stock to back it up, then the stock has to be brought in resulting in delays and like in my experience 3 days with no communication between Builders and the customer, only after HO intervened was there contact made and the problem sorted out, but I still had to source the required items to deliver on my side, resulting me to double buy, just so that I could keep my customer happy
LS
Leeu S's update07 Nov 2021, 12:22
Reviewer Update
Builders Warehouse has a problem with their online e-commerce web page, they make statements like 90minute collections and date of collection, this just the very obvious problems, their major problem and this affects the customers experience with the online shopping and that is the stock portrayed on the portal is not what is in stock, this results in that online orders are placed but no stock to back it up, then the stock has to be brought in resulting in delays and like in my experience 3 days with no communication between Builders and the customer, only after HO intervened was there contact made and the problem sorted out, but I still had to source the required items to deliver on my side, resulting me to double buy, just so that I could keep my customer happy