Bad manager and customer service

I am not happy with the outcome or the treatment I got from the builders warehouse mbombela.

I bought a patio set there in Augustus the patio set cracked and broke. The store replaced it in January 2025. They offered me a replacement set from the supplier that will take 6 to 8 weeks or an replacement from the store. Apparently the replacement from the supplier is made of other materials. So this tells me that the in store ones are and was faulty. I couldn't get cash back as this falls out of a 7 day return policy. I could not wait as I was hosting my wife's birthday party so I had to opt for the in store exchange.

Now Naledi Nkuna is telling me I am negligent and she refuse to give the slip she claims we jump on the furniture.She claims that the funature is sitting in the sun. I can't belive that a manager speaks to a customer in this manner. I told her that I changed phones and the mail was deleted from August when I bought the patio set. I can't get cash back. I feel the product is at fault it doesn't live up the standards.

If a product is not living up to it standard.not even a month after the exchange I want it refunded. I am a not happy about the way she spoke to me and refuses to help. Even if I have to exchange a product twice then the product is at fault.

I have another patio set at my home it stands in the sun not under a roof like the one from builders and that set is 8years old. It is still in a good condition. But the one that is month old cracks and breaks.

I please want quick response from builders. I will take this further.