1 reviews | Active since Jun 2018
Bad experience at Builders Warehouse
Had a distressing experience at Builders Warehouse, Gezina. In the process of exchanging an oversize gas cylinder that won't fit into my kitchen cupboard, instead of assistance, I was humiliated and threaten. Manager Raphus said to me you better leave now or else.... at the main entrance of their store. I felt I was treated badly because I am a woman. Manager Raphus was not interested in helping me, no alternative nor any possible solution was suggested. At the end, he left me carrying the 9kg cylinder back to my car. It was a horrible experience, Builders Warehouse made it very clear that women are not welcome in their store.
Hi Grace,
I'm very sorry for the service you've received and that you weren't able to exchange the gas cylinder.
We are committed to you having an exceptional shopping experience and it's disappointing this hasn't been the case.
I will be looking into the matter and will be in touch with you.
Regards
Suhayfa Gabriels
Hi Grace,
I'm very sorry for the service you've received and that you weren't able to exchange the gas cylinder.
We are committed to you having an exceptional shopping experience and it's disappointing this hasn't been the case.
I will be looking into the matter and will be in touch with you.
Regards
Suhayfa Gabriels
Hi Grace,
Thank you for taking my call.
I appreciate you bringing the matter to our attention.
With regards to our telephonic conversation, please send me the pictures of the cylinder and tab. We'll do our best to have this resolved as quickly as possible.
Regards
Suhayfa Gabriels
Hi Grace,
Thank you for taking my call.
I appreciate you bringing the matter to our attention.
With regards to our telephonic conversation, please send me the pictures of the cylinder and tab. We'll do our best to have this resolved as quickly as possible.
Regards
Suhayfa Gabriels
