GM
Grace M

1 reviews | Active since Jun 2018

01 Jun 2018, 19:27

Bad experience at Builders Warehouse

Had a distressing experience at Builders Warehouse, Gezina. In the process of exchanging an oversize gas cylinder that won't fit into my kitchen cupboard, instead of assistance, I was humiliated and threaten. Manager Raphus said to me you better leave now or else.... at the main entrance of their store. I felt I was treated badly because I am a woman. Manager Raphus was not interested in helping me, no alternative nor any possible solution was suggested. At the end, he left me carrying the 9kg cylinder back to my car. It was a horrible experience, Builders Warehouse made it very clear that women are not welcome in their store.

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Replies (3)
Builders Warehouse
Builders Warehouse's reply02 Jun 2018, 08:14
Official

Hi Grace,

I'm very sorry for the service you've received and that you weren't able to exchange the gas cylinder.

We are committed to you having an exceptional shopping experience and it's disappointing this hasn't been the case.

I will be looking into the matter and will be in touch with you.

Regards
Suhayfa Gabriels

GM
Grace M's update02 Jun 2018, 09:37
Reviewer Update
Good day Suhayfa, thank you for the reply above. I would like someone besides Manager Raphus to inspect my gas cylinder. I refuse to be victimized again by the same person. It was an isolated bad experience, but such negative one that will prevent me, my family and friends from ever wanting to shop at Builders Warehouse again.
Builders Warehouse
Builders Warehouse's reply02 Jun 2018, 12:41
Official

Hi Grace,

Thank you for taking my call.

I appreciate you bringing the matter to our attention.

With regards to our telephonic conversation, please send me the pictures of the cylinder and tab. We'll do our best to have this resolved as quickly as possible.

Regards
Suhayfa Gabriels