Bad Experience

I purchased a light online on 5 June 2023 but the light advertised was not what was delivered. I returned it to branch at Cape Gate and was told that refund will only take place once supplier has collected light from branch. On the 5th of October 2023 it will be 4 months since i made purchase but still no refund actioned. Every day when i follow up with complaints dept i am being told that finance dept is busy processing my refund. I was asked to send statements and banking confirmations but still no refund. When i requested contact information for a Manager so that i can escalate, i'm everytime being brushed off and told we busy sorting your refund. Surely a big company like Builders will know how to process refunds? I will not be making any purchases from Builders again.