1 reviews | Active since Jan 2018
Bad experience
I purchased R1200 worth of products on the 2 January 2018 from the Builders Warehouse storeBoksburg without realising that the one light fitting was broken. I went to our local Builders Express store this morning 3 January 2018 to exchange it for a new one because i dont want to drive all the way back to Boksburg because i reside in Lambton Germiston just to be told by one of their sales consultants that i cannot exchange it because it is a liability for their store by taking broken stuff from other branches. This leaves a bad taste in my mouth and i will not be purchasing anything from our local store anymore because of the poor service i received. PS this is not the first time that i have had a bad experience at this store.
Hi Eugene
Thank you for binging this to our attention.
I’m sorry that the store didn’t take the broken items and for the overall service.
This certainly isn’t the experience we want you to have as our customer.
I have had the matter escalated to the branch manager so that this can be looked into.
We will revert with feedback as soon as possible.
My apologies again for the inconvenience caused.
Kind Regards
Kurt Damons
Best regards,
Hi Eugene
Thank you for binging this to our attention.
I’m sorry that the store didn’t take the broken items and for the overall service.
This certainly isn’t the experience we want you to have as our customer.
I have had the matter escalated to the branch manager so that this can be looked into.
We will revert with feedback as soon as possible.
My apologies again for the inconvenience caused.
Kind Regards
Kurt Damons
Best regards,