NB
Navitha B
1 reviews | Active since Feb 2013
15 Jul 2024, 15:48
Bad delivery service
I purchased a 2400 L jojo tank from the Builders Warehouse online service yesterday. The jojo tank was delivered today. The driver was Moses. He refused to bring the jojo tank upstairs, he left the jojo tank at the bottom of my yard / driveway.
I asked him to assist by bringing the jojo tank upstairs and he refused. Moses was very rude and uncooperative. He remained outside my house for more than 15 minutes and took pictures of my house without my consent.
My husband doesn’t work in this province, he only comes home once a month. How am I expected to bring the 2400 L up to my house?
Helpful (0)
Replies (2)0
Replies (2)
Builders Warehouse's replyOfficial
15 Jul 2024, 16:16Hi Navitha,
Thank you so much for bringing this to our attention.
I tried calling you on your number provided but there was no answer. Please let me know when I could call you. JF
Thank you so much for bringing this to our attention.
I tried calling you on your number provided but there was no answer. Please let me know when I could call you. JF
Builders Warehouse's reply15 Jul 2024, 16:16
Official
Hi Navitha,
Thank you so much for bringing this to our attention.
I tried calling you on your number provided but there was no answer. Please let me know when I could call you. JF
Thank you so much for bringing this to our attention.
I tried calling you on your number provided but there was no answer. Please let me know when I could call you. JF
Builders Warehouse's replyOfficial
15 Jul 2024, 16:33Hi Navitha,
Thank you for taking my call.
Please see click on this link https://www.builders.co.za/online-terms-conditions and you will see number 26.10 of our delivery terms and conditions stating that "We will deliver to the main entrance and/or pavement of your allocated delivery address only. It is your responsibility to ensure that you have made arrangement to accept delivery and storage of the Products. Unless installation services are purchased by our independent service provider and those terms and conditions have been entered into by you, we shall not dismantle or assemble any Products for you, nor shall we connect any appliances, fixtures or fittings for you. A request by you for the delivery of the goods to the interior of your premises, shall be entirely at your own risk. You hereby accept that we shall not be liable and indemnify us against any damage or loss to any property whatsoever, including any damage or loss to any of the Products being delivered and or any damage or loss to the interior of your premises (doors, walls, staircases, flooring, furniture, ceilings, entrances or passage ways, lighting etc.) or any personal injury to any person, including yourself or any third party, arising from your request to the delivery service provider for delivery of the Products to the interior of your premises." Should you need any further information please let me know. JF
Thank you for taking my call.
Please see click on this link https://www.builders.co.za/online-terms-conditions and you will see number 26.10 of our delivery terms and conditions stating that "We will deliver to the main entrance and/or pavement of your allocated delivery address only. It is your responsibility to ensure that you have made arrangement to accept delivery and storage of the Products. Unless installation services are purchased by our independent service provider and those terms and conditions have been entered into by you, we shall not dismantle or assemble any Products for you, nor shall we connect any appliances, fixtures or fittings for you. A request by you for the delivery of the goods to the interior of your premises, shall be entirely at your own risk. You hereby accept that we shall not be liable and indemnify us against any damage or loss to any property whatsoever, including any damage or loss to any of the Products being delivered and or any damage or loss to the interior of your premises (doors, walls, staircases, flooring, furniture, ceilings, entrances or passage ways, lighting etc.) or any personal injury to any person, including yourself or any third party, arising from your request to the delivery service provider for delivery of the Products to the interior of your premises." Should you need any further information please let me know. JF
Builders Warehouse's reply15 Jul 2024, 16:33
Official
Hi Navitha,
Thank you for taking my call.
Please see click on this link https://www.builders.co.za/online-terms-conditions and you will see number 26.10 of our delivery terms and conditions stating that "We will deliver to the main entrance and/or pavement of your allocated delivery address only. It is your responsibility to ensure that you have made arrangement to accept delivery and storage of the Products. Unless installation services are purchased by our independent service provider and those terms and conditions have been entered into by you, we shall not dismantle or assemble any Products for you, nor shall we connect any appliances, fixtures or fittings for you. A request by you for the delivery of the goods to the interior of your premises, shall be entirely at your own risk. You hereby accept that we shall not be liable and indemnify us against any damage or loss to any property whatsoever, including any damage or loss to any of the Products being delivered and or any damage or loss to the interior of your premises (doors, walls, staircases, flooring, furniture, ceilings, entrances or passage ways, lighting etc.) or any personal injury to any person, including yourself or any third party, arising from your request to the delivery service provider for delivery of the Products to the interior of your premises." Should you need any further information please let me know. JF
Thank you for taking my call.
Please see click on this link https://www.builders.co.za/online-terms-conditions and you will see number 26.10 of our delivery terms and conditions stating that "We will deliver to the main entrance and/or pavement of your allocated delivery address only. It is your responsibility to ensure that you have made arrangement to accept delivery and storage of the Products. Unless installation services are purchased by our independent service provider and those terms and conditions have been entered into by you, we shall not dismantle or assemble any Products for you, nor shall we connect any appliances, fixtures or fittings for you. A request by you for the delivery of the goods to the interior of your premises, shall be entirely at your own risk. You hereby accept that we shall not be liable and indemnify us against any damage or loss to any property whatsoever, including any damage or loss to any of the Products being delivered and or any damage or loss to the interior of your premises (doors, walls, staircases, flooring, furniture, ceilings, entrances or passage ways, lighting etc.) or any personal injury to any person, including yourself or any third party, arising from your request to the delivery service provider for delivery of the Products to the interior of your premises." Should you need any further information please let me know. JF