Bad customer services

I purchased a kreepy about a week ago. Nobody was in the aisle to assist or guide me

I found one and paid for it at the till.

Nobody at the till told me to keep the box incase I wanted to return in

Nobody told me I couldn't put it into the water to check

I get home and discover these a part missing, this was after I connecting it.

The box gets wet while due to wind

A week later I call to return in and was told

1- it can't be returned or refunded because the box isn't with it 2- I put it in water so it won't be sold

The staff member Zaviar tried his utmost best to assist.

The store I bought it from would just not accommodate me at all

Now I am stuck with a product of R1900 that doesn't work all because of a box that got wet.

I am sure I am not the only person who got a box wet.

How is any of this my fault when there was NOBODY in the store that could have guided me with my purchase???