Bad customer service 😞😞 at Builders Cattle Gatestaff is

Builders warehouse has Bad customer service, since last year October I have been building my double storey house, I have always been purchasing my cement/other materials at builders , I would buy 40 to 80 pallets a week, and they sold me pallets, on 03 ofMay I have returned 5 Pallets as we're almost done with the project, I didn't have slip but I have builders card but they told me that they only see 3 pallets on their system and since I don't have slip they can't assist me, I tried to call customer care but they were so rude to me to say if the shop can't assist me" then what should they do, because they only work with online order's, Builders Castle gate has lady manager at dispatch who always rude to me if she sees my orders, shw always put them at back and I always have to. Berg them for delivery because I am scared of her,one day she picks up on me shouting at me saying am talking about her and I was talking to my partner, in conclusion Builders Castle gate does don't have customer service, ask for something on floor they tell you look at ail no 4 and they disappear or tell you it's not my department , lastly they should go to Chamberlain Centurion, nJust a visit and learn how to meet and greet customers first also how to handle customer complaints that could help them retain customers and ALSO be able build trust and respect for thier customers builders staff need customer service training. I left my five pallets there and till today they never contacted me to this how we solve the problem, my question ⁉️ were did I get the pallets and what must I do with them now, what about my refund, lastly what is the builders cards for ?, I have been buying at builders expecialy cement , am regular customer since 2021, who spends almost 50 thousand a week at builders Castle Gate and today am returning 5 pallets but no trust at all. There is lot but today am so disappointed really, zero customer retainment.I recommend them to anyone, will cancel my subscription with them.