NL
Nella L
1 reviews | Active since Nov 2017
24 Mar 2019, 11:47
Bad customer service
So disgusted with the customer service received from Builders Warehouse Strubensvalley. *********** and unprofessional.
Helpful (0)
Replies (3)0
Replies (3)
Builders Warehouse's replyOfficial
24 Mar 2019, 14:24Hi Nella,
Thank you for letting me know of the service you've encountered at our Strubensvalley store.
I am sorry to hear that your experience has not been a pleasant one. I can assure you that this is certainly not what we want happening to any of our customers.
We will address this with the Branch Manager at the store to ensure that corrective measures are put in place to better all customer experiences.
Kindly note that I will contact you regarding this complaint.
Regards,
Athena
Thank you for letting me know of the service you've encountered at our Strubensvalley store.
I am sorry to hear that your experience has not been a pleasant one. I can assure you that this is certainly not what we want happening to any of our customers.
We will address this with the Branch Manager at the store to ensure that corrective measures are put in place to better all customer experiences.
Kindly note that I will contact you regarding this complaint.
Regards,
Athena
Best regards,
Builders Warehouse's reply24 Mar 2019, 14:24
Official
Hi Nella,
Thank you for letting me know of the service you've encountered at our Strubensvalley store.
I am sorry to hear that your experience has not been a pleasant one. I can assure you that this is certainly not what we want happening to any of our customers.
We will address this with the Branch Manager at the store to ensure that corrective measures are put in place to better all customer experiences.
Kindly note that I will contact you regarding this complaint.
Regards,
Athena
Thank you for letting me know of the service you've encountered at our Strubensvalley store.
I am sorry to hear that your experience has not been a pleasant one. I can assure you that this is certainly not what we want happening to any of our customers.
We will address this with the Branch Manager at the store to ensure that corrective measures are put in place to better all customer experiences.
Kindly note that I will contact you regarding this complaint.
Regards,
Athena
Best regards,
NL
Nella L's updateReviewer Update
24 Mar 2019, 14:40Thank you, some of the sales people need to go for product training and the manager of the store will need to go for a customer service anf and customer relations course.
NL
Nella L's update24 Mar 2019, 14:40
Reviewer Update
Thank you, some of the sales people need to go for product training and the manager of the store will need to go for a customer service anf and customer relations course.
Builders Warehouse's replyOfficial
24 Mar 2019, 15:56Hi Nella,
Thank you for your feedback.
We are looking into this for you so that we can provide exceptional service to all our customers.
As soon as we have feedback, I will contact you.
Regards,
Athena
Thank you for your feedback.
We are looking into this for you so that we can provide exceptional service to all our customers.
As soon as we have feedback, I will contact you.
Regards,
Athena
Best regards,
Builders Warehouse's reply24 Mar 2019, 15:56
Official
Hi Nella,
Thank you for your feedback.
We are looking into this for you so that we can provide exceptional service to all our customers.
As soon as we have feedback, I will contact you.
Regards,
Athena
Thank you for your feedback.
We are looking into this for you so that we can provide exceptional service to all our customers.
As soon as we have feedback, I will contact you.
Regards,
Athena
Best regards,