1 reviews | Active since Nov 2018
Bad customer service
Wait for over 30 just for the guy to come and cut our keys when he comes there he first helps the guy that came after us and helps us last
Hi Ruan,
Thank you for highlighting your concerns with us.
I’m sorry about the experience you’ve had with our Cape Gate store. This is certainly not the type of service you can expect from any of our stores and staff, especially when you were waiting in line to be served and someone else is being helped.
Please leave this with me as I will address this with the relevant parties at store. To ensure we put the corrective measures in place to better our customer experience.
As soon as we have, we will be in contact with you.
Regards,
Athena
Hi Ruan,
Thank you for highlighting your concerns with us.
I’m sorry about the experience you’ve had with our Cape Gate store. This is certainly not the type of service you can expect from any of our stores and staff, especially when you were waiting in line to be served and someone else is being helped.
Please leave this with me as I will address this with the relevant parties at store. To ensure we put the corrective measures in place to better our customer experience.
As soon as we have, we will be in contact with you.
Regards,
Athena