Bad customer service

The first order I had to cancel because they sent brick colour different from that shown online and other item not delivered despite that online showed the stock as available, more than two weeks from date of order. Getting a refund was a mission. Bryanston. Another order was to be delivered today, 26 October 2019. I called early in the day and was confirmed it will be delivered as scheduled. The shop closed for the day still no delivery, no phone call or anything on why they cannot deliver today. Cosmo City.