BAD COSTOMER SERVICE EXPERIENCED DUE TO ABSURD "COMPANY POLICY"

I received bad customer service from Buliders Warehouse Newcastle. This is after I bought an item (wheely measurung tool) from them last Friday. To my dusappointment the item was faulty. I could not use it as per my plan on 08 July 2924. I was inconvenuenced and lost revenue in the process.

My major disappointment came when I took the faulty item back to Builders Warehouse Newcastle last Tuesday with the hope of exchanging it. My plan was to go work or use the new item which I would have exchanged on Tuesday night. However, it transpired the faulty item was the kast item in stock.

I had to settle for another inferior item which was costing less. As a result, they needed to refund me the difference but they did not. They told me since I bought the faulty item usinf a credit card, they needed to refund me onto my credit card. The problem with that was, I had lost my wallet that morning where all my cards, ID, driver's licence and a but if cash was in it. Nevertheless, Builders Warehouse Newcastle insisted it was their policy. What a nonsensical policy! What is wrong refunding me in cash because anyway, I had used straight budget.

To the long story short, I ended up leaving everything because I feld I was being ill-treated and provoked.

Mind you, it was not my intention to seek refund. Secondly, they sold me a faulty item which I had ti drive 400 km to go use it. However, I could nit. Builders Warehouse did not even apologize for inconvenienced caused. All they were happy to convey was that their policy did not alliw them ti refund in cash fir an item thst was bought with a credit card.

As things stand, they are sitting both with my money and item that I wanted to buy because I left everything fearing I was about to cause a scene.

I need initial item or my money. Will Buiders Warehouse re-imburse me the revenue that I lost in the process?