Bad communication and customer service with regards to deliveries.

Placed an order for building material on 5 March 2020 at the Contractor's counter at Builders Warehouse Strubensvalley. Received great service during the process and completed the order just after 14:00 and paid at 14:22.

During the order process it is required to input the delivery date preferred at which point I stipulated delivery for 6 March 2020.

I called today, 6 March 2020 at 13:30 to enquire about the time of delivery on the number ***and was told to hold while she enquired. After a few minutes the lady confirmed that the delivery is definitely scheduled for today.

I again called at 15:55 as I still did not receive the courtesy call to inform me that the delivery is on route. This time the lady that answered told me - after being put on hold twice for quite some time - that unfortunately I paid after 14:00 and that no delivery for the next day will be scheduled if paid after 14:00.

The consultant at the Contractor's desk did not inform me of this, even while the order was place around 14:00 and him confirming my delivery for the next day and when I called earlier at 13:30, my delivery for today was confirmed, just to be told that due to a time cut-off my order would not be delivered.

Really bad communication and customer service on Builders part. Now unable to proceed with work on site due to Builders lack of communication and have to pay staff for work that can't be done!

The lady suggested I speak to the Despatch Manager, she took down my details to be contacted, doubt I will receive any call today...