Bad Client Service or None At All

I was at Builders Warehouse Boksburg (Northrand Road) on Sunday 20 September 2020.

Customer Service clearly isn't off priority to them (also not the first time we've experienced this at Builders). First we went to the Lighting department to shop for a new light fixture for my son's bedroom. We stood there for about 15min with no assistance, that's when I decided to go to the front desk and asked if someone could please be so kind to come and assist us. After being assisted in that department we decided to go to the Appliance department because we would like to purchase a new gas stove. We stood there for about 30min without anyone in sight and after pressing the "call button" numerous time for assistance I decided once again to go to the front desk to go and ask for someone to please come and assist us. That's when we were informed that there is only one lady working in that department and she is lunch (1hr) and no one else can assists in that department but her. So finally she was called to come and assist. After making the purchase in that department together with the manager we arranged for delivery on Tuesday 22 September 2020 @ 16:00 (arrangements were confirmed and said no problem). We then went to the Plumbing department to find a part for our toilet system. To my surprise again NO assistance in that department. Hanging around and trying to help ourselves for about 15min the gentleman sitting on his chair the entire time doing nothing came and ask us if he could help us (think he saw the irritation in our faces). For something that could have taken 1min to sort because he took one look at his department's shelves and said that they are out of stock took sooo long and caused frustration unnecessarily.

So today I get a phone call saying that they can't do my delivery @16:00 today because the don't do deliveries so late in the afternoon....? But when we were in store making the arrangements in the presence of the manager there was no problem....