1 reviews | Active since Jun 2015
Bad Builders Warehouse
A Mecer IVR inverter for R2 190 was ordered online 09/07/22. Expected delivery date was 23 July. The product never got delivered until order was canceled in August. Canceled the order. Daughter called them who ordered it and she was mailed instructions on how to get money back she paid online. She already sent forms they requested three times. Everytime she gets told they did not get it. When online account was created they ask bankinfo. So they have that even She sent the refund form ID and bank info 3 times now. They just say they does not have it. Friday a woman on call centre told her she must do her own refund as she are clued up on how to do it. How can Builders expect of my daughter as customer to do own refund whilst she already send forms back they requested to do refund??? Ref/order ***. Very bad. The man that send her the info builders needed was a Gawid Piet customer contact centre agent.
19 August mail from them said refund eft takes 3 to 5 working days. Today 28 August still no refund to her bank account
Someone should assist quickly and refund her.
They where very quick to take the money from her account but lack professionalism to pay back.
Expected delivery date was 23 July.
The product never got delivered until order was canceled in August.
Canceled the order.
Daughter called them who ordered it and she was mailed instructions on how to get money back she paid online.
She already sent forms they requested three times.
Everytime she gets told they did not get it.
When online account was created they ask bankinfo. So they have that even
She sent the refund form ID and bank info 3 times now.
They just say they does not have it.
Friday a woman on call centre told her she must do her own refund as she are clued up on how to do it. SORRY MY MISTAKE. THE WOMAN ON PHONE OF BUILDERS WAREHOUSE TOLD MY DAUGHTER SHE IS NOT CLUED UP TO DO THE REFUND.
How can Builders expect of my daughter as customer to do own refund whilst she already send forms back they requested to do refund???
Ref/order **********.
Very bad.
The man that send her the info builders needed was a Gawid Piet customer contact centre agent.
19 August mail from them said refund eft takes 3 to 5 working days. Today 28 August still no refund to her bank account
Someone should assist quickly and refund her.
They where very quick to take the money from her account but lack professionalism to pay back.
Expected delivery date was 23 July.
The product never got delivered until order was canceled in August.
Canceled the order.
Daughter called them who ordered it and she was mailed instructions on how to get money back she paid online.
She already sent forms they requested three times.
Everytime she gets told they did not get it.
When online account was created they ask bankinfo. So they have that even
She sent the refund form ID and bank info 3 times now.
They just say they does not have it.
Friday a woman on call centre told her she must do her own refund as she are clued up on how to do it. SORRY MY MISTAKE. THE WOMAN ON PHONE OF BUILDERS WAREHOUSE TOLD MY DAUGHTER SHE IS NOT CLUED UP TO DO THE REFUND.
How can Builders expect of my daughter as customer to do own refund whilst she already send forms back they requested to do refund???
Ref/order **********.
Very bad.
The man that send her the info builders needed was a Gawid Piet customer contact centre agent.
19 August mail from them said refund eft takes 3 to 5 working days. Today 28 August still no refund to her bank account
Someone should assist quickly and refund her.
They where very quick to take the money from her account but lack professionalism to pay back.