AC
ANTON C
1 reviews | Active since Jan 2013
26 Mar 2016, 07:25
BAD BAD BAD
I BOUGHT A LAWNMOWER. IT WAS DEFECTIVE. ON THE 3 /03/2016 I TOOK IT BACK.<br> I HEARD NOTHING FROM THEM.<br> TODAY I WENT THERE TO FIND OUT WHAT IS GOING ON WITH MY LAWNMOWER.<br> ONLY TO BE GIVEN AN ATTITUDE FROM THE LADY BEHIND THE COUNTER.<br> TELLING ME THAT I MUST GO TO CPA.<br> THAT THEY HAVE 21 WORKING DAYS TO FIX THE LAWNMOWER.<br> I DID GO TO THE CPA AND READ THAT I CAN CHOSE IF I WANT IT REPLACED REPAIRED OR REFUNDED.<br> I AM GOING TO TAKE THIS TO HIGHER LEVEL I AM NOT LEAVING THIS HERE.<br> THANKS FOR THE ADVICE TO GO TO THE CONSUMER PROTECTION ACT YOU MADE ME CLEVER.<br> I BUY A LOT FROM BUILDERS BUT THIS WAS THE LAST.<br> I WILL TELL ALL MY FRIENDS TO AVOID YOU.<br> <br> <br> <br> <br>
Helpful (0)
Replies (1)0
Replies (1)
Builders Warehouse's replyOfficial
26 Mar 2016, 09:24Hello castelyn006,
Good morning Anton
Thank you for your request.
Firstly allow me to apologize for the poor service experienced at our store (Builders Bedworth Park). This is definitely not the type of experience, we want our customers to have.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant departmental manager to address.
Kind regards
Bronwynne Nel
Good morning Anton
Thank you for your request.
Firstly allow me to apologize for the poor service experienced at our store (Builders Bedworth Park). This is definitely not the type of experience, we want our customers to have.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant departmental manager to address.
Kind regards
Bronwynne Nel
Builders Warehouse's reply26 Mar 2016, 09:24
Official
Hello castelyn006,
Good morning Anton
Thank you for your request.
Firstly allow me to apologize for the poor service experienced at our store (Builders Bedworth Park). This is definitely not the type of experience, we want our customers to have.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant departmental manager to address.
Kind regards
Bronwynne Nel
Good morning Anton
Thank you for your request.
Firstly allow me to apologize for the poor service experienced at our store (Builders Bedworth Park). This is definitely not the type of experience, we want our customers to have.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant departmental manager to address.
Kind regards
Bronwynne Nel