CP
Chantall P

1 reviews | Active since Oct 2015

27 Oct 2015, 18:13

Bad Attitude and service as normal

I popped into our local Builders today at 5:35 to buy a lawn mower. After walking around the store trying to find someone to help me, I found the department I was looking for. There was a white gentleman sitting on his chair so busy with his cell phone. I had to ask him twice to help me, he asked me what I wanted to know about the department and I said I want to buy a lawn mower, he then got up and went to get someone else to help me. A coloured lady then came and I asked if they had in stock. She said no. I asked if I can buy the one that is then on display, to which she said no. What kind of service is this. I really cant wait for Checkers Hyper to open, which is right next to Builders, and Im sure I am not alone when I say this. The staff at Builders are pathetic. So many times, I have bough appliances at Game, and they are more than happy to sell me the one that is on display if there is no stock in store room.

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply28 Oct 2015, 08:56
Official
Hello Christoann,

Thank you for your feedback.

I'm sorry for the poor service we've given you.

I have escalated this to our Management who will be in contact with you.

Regards,
Xoliswa Mkwananzi
Customer Service Agent