Awful Buillders Warehouse service

Builders Warehouse Soweto and Customer Service have the most pathetic service. I purchased a Electric Hob online on the 17th February, firstly the online purchase did not indicate that the item was out of stock, a week later I call to enquire about delivery ETA and am then informed that they had no stock. I request to cancel the order and suddenly item is available for delivery on Friday 23rd February. I wait all day for delivery as per their feedback that it will be delivered, post a full day of waiting no one arrives or informs me that they will not be coming to deliver. I call on Saturday the 24th and apparently the delivery was held up by the rain. I again request to cancel the order and they then let me know it will be delivered an installed by 1pm that Saturday. We wait for most of the day and eventually the installation company arrive around 4pm. We start utilising the stove on the Sunday and there is smoke everywhere once turned on, the surface is blazing hot and we log a complaint with the installer, who came out to assist and then informed us that it is not an installation fault but rather that the unit is faulty.

I log a complaint with Builders Customer Service shortly thereafter, todate, March 4th, I still do not have a response and the hob remains installed in our home. A massive safety risk as we do not know what causes the stove to heat up as aggressively and neither are we able to prepare food for the last 2 weeks. I resorted to ordering a new hob from Builders online again (how stupid), this was delivered on Saturday the 2nd March and I've been asking the same installers to remove the defective stove and install the new one with zero luck. I have called several times and promised that I would receive a return call, no one returns my calls or even knows what the action to resolve would be.

I have now bought 2 stoves, paid for installation and neither stove is working going on 3 weeks later.