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Peter B

1 reviews | Active since Dec 2018

23 Jun 2020, 08:49

Avoid Online Orders At All Costs

Placed and order on the 12/05/2020 on items that were listed as in stock at the branch. Half the order showed up on the 3rd and the rest has not been delivered but was apparently marked as "complete" even though the delivery team gave me a copy of the delivery invoice they had which clearly highlighted that there were missing items. They promised delivery of the missing items that weekend and 2+ weeks later here I am with nothing.

When using the online chat for help I get promised callbacks or emails but to date I have had 1 maybe 2 callbacks out of close to 10 requests about the missing items.

I would seriously advise buying in store as online ordering is jut a good way to lose money for 2+ months and frustrate yourself trying to get what you paid for.

0
Replies (5)
Builders Warehouse
Builders Warehouse's reply23 Jun 2020, 15:21
Official
Hi Peter,

I'm sorry to hear the above, none of our customers deserve this.

We always strive to give great service, hearing the above is a concern and it needs to be addressed. Please send me the following on a private reply and I'll make sure we do our best to have this resolved as promptly as possible:

- Order or invoice number
- Email and contact number
- Which store
- Who you last spoke to

Thanks for making me aware of your concerns, I look forward to your reply.

Regards,
Joshua
Builders Warehouse
Builders Warehouse's reply24 Jun 2020, 11:29
Official
Hi Peter,

Thanks for your feedback, I appreciate this.

I'm following this up with our team and will keep you posted.

Regards,
Joshua 
PB
Peter B's update26 Jun 2020, 09:01
Reviewer Update
I have since been told the remaining items are not in stock even thought they were when I placed the order and paid for it last month! Not only this but when I then request an immediate refund I get told to wait and they will attempt to get stock (after having told me the other stores do not have stock either).

I am Beyond frustrated now and I want the money that builders seems to have ****** from me back. If this continues next week I am going to contact an Ombundsman and pursue legal action as it is no longer about the money but a point of principle. YOU CANNOT TREAT YOUR CUSTOMERS LIKE THIS IT IS DIRTY AND SHAMEFUL AND SHOWS A COMPLETE LACK OF RESPECT.
PB
Peter B's update23 Jul 2020, 15:44
Reviewer Update
I would just like to publicly thank Joshua for giving me hope that there are descent people in customer relations. Whilst my overall experience with Builders was not great, Joshua went out of his way to make sure I was taken care of, contacting me on multiple occasions to check what the status of my issue was and if he could help with anything else. He even contacted me over the weekend on his own time.

Thank you Joshua, I hope Builders realize just how valuable an asset you are.
Builders Warehouse
Builders Warehouse's reply24 Jul 2020, 07:37
Official
Hi Peter,

Thank you very much for your amazing feedback. 

I'm happy to hear my colleague helped you in the best way possible. This is the experience we want all our customers to have with us. 

I will share this with our management team so that he gets the recognition he deserves. 

If you need anything please let me know. 

Have a lovely day. 

Please take care and stay safe. 

Regards,

Athena