Avoid online. No regard for delivery times!

Placed an online order for delivery from Strubens Valley branch. The delivery date came and went. I mailed to followup. No response. Phoned the help line and eventually got a call from the branch directly. The excuse for not delivering is that their system shows stock, but they can't find it. Asked why they couldn't be bothered to phone and notify me and their response was that they didn't know it was that urgent. The lack of action and apathy around the situation in infuriating. And to crown it, the return of my payment will take 5 working days.