Atrocious service

It is now 55 days since I paid and placed an order for a Jetmaster built in braai with Builders Warehouse Rustenburg. To date I still do not have my product, on the day I purchased it 10 June 2020 I was told how the one that’s showing in stock was not in a good condition as it had been stored outside exposed to the elements and how they can order me a new one. This was not a train smash as the foundation for the lapa had to be laid down first. Fast forward to 04 August 2020; two store visits and multiple calls later and still nothing, placing a whole project for my parents on hold. Every encounter with the Builders team turns into a game of musical chairs one points a finger at the next or either the person who was suppose to place the order is out on lunch, there is no sense of customer service or accountability. I am at my wits end with frustration and annoyance with all things Builders as I type this, still no end in sight. I hope these reviews get better service than we do in your physical stores. Customer service should never be demanded like this guys this is outrageous, your speedy resolution on this matter will be appreciated.