Assisting with a faulty product

I purchased a pizza stone from the Greenstone branch as a gift. Was really embarrassed when it was opened and the stone was stained with dirty fingermarks and the rack for the pizza stone was missing. Phoned the Greenstone branch early this morning to see if they can assist me with a return or exchange at the Sunninghill branch. Unfortunately nobody from that branch got back to me since this morning so I took a chance to go to Sunninghill to exchange the pizza stone. They were willing to assist me even though the rack was missing and I was able to exchange it for a new pizza stone. Would just like to thank them for their friendly help.