jS
jamila S
1 reviews | Active since Apr 2011
05 Dec 2015, 16:51
asked for discount but manager announces no
We were at builders warehouse today excited to buy room tiles... we asked for a discount as ctm and otter stores always willing to negotiate... and the guy just said he will call his manager... a few seconds after he called, the manager or whoever announced no discounts...but there were no indication that the item was on promo... it was humiliating .... uncalled for... had to walk out disappointed that people treat customers that way...
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Builders Warehouse's replyOfficial
06 Dec 2015, 09:34Hello jmlebr,
Thank you for your feedback,
I am sorry for your recent experience received at our Centurion store, I can assure you that this is not the type of experience that we would want for you as our customer.
I have brought this matter to the relevant parties attention at our store, who will be in contact with your shortly.
Have a wonderful day.
Regards,
Labeeqah Mallie
Builders Customer Contact Centre Agent
Thank you for your feedback,
I am sorry for your recent experience received at our Centurion store, I can assure you that this is not the type of experience that we would want for you as our customer.
I have brought this matter to the relevant parties attention at our store, who will be in contact with your shortly.
Have a wonderful day.
Regards,
Labeeqah Mallie
Builders Customer Contact Centre Agent
Builders Warehouse's reply06 Dec 2015, 09:34
Official
Hello jmlebr,
Thank you for your feedback,
I am sorry for your recent experience received at our Centurion store, I can assure you that this is not the type of experience that we would want for you as our customer.
I have brought this matter to the relevant parties attention at our store, who will be in contact with your shortly.
Have a wonderful day.
Regards,
Labeeqah Mallie
Builders Customer Contact Centre Agent
Thank you for your feedback,
I am sorry for your recent experience received at our Centurion store, I can assure you that this is not the type of experience that we would want for you as our customer.
I have brought this matter to the relevant parties attention at our store, who will be in contact with your shortly.
Have a wonderful day.
Regards,
Labeeqah Mallie
Builders Customer Contact Centre Agent