SD
Saleena D

1 reviews | Active since Aug 2017

09 Apr 2018, 15:33

As far as possible, do not order online

You can only order Jojo tanks online with a 60 day lead time. I placed my order on 5 February and supposed to be delivered tomorrow (10 April - the date I chose). I called the call centre now only to be told that the store has no stock and it won't be delivered. Yet, I must be the fool because if I go onto the website now and order one from another store in the Cape Town area, it can be delivered in 2 days time. Once the order is placed and paid for; the onus is on the store to make sure the stock is available well before the time and that the items are delivered on the day chosen. As the customer, my part was done when I paid for the order - its the store's responsibility to fulfill that order.

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Replies (3)
Builders Warehouse
Builders Warehouse's reply09 Apr 2018, 16:02
Official

Hi Saleena,

I'm sorry that your order is not ready as you expected.

I am looking into your delivery query and will be in touch with you.

Regards
Suhayfa Gabriels

SD
Saleena D's update13 Apr 2018, 12:01
Reviewer Update
Not long after my review; Suhayfa from customer care called and assured me that I will receive my item as scheduled...and I did. Suhayfa remained friendly and professional. It wasn't a pleasure dealing with the call centre as they did not call back as promised but for online shopping, this experience turned out good - will shop online with Builders in future. With a 60+ day wait; perhaps the store concerned can contact customers to confirm everything is on track prior to delivery.
Builders Warehouse
Builders Warehouse's reply13 Apr 2018, 12:20
Official

Hi Saleena,

Thank you for your positive feedback.

I appreciate you taking the time to let us know about your experience.

I will be passing on your recommendations to the store regarding their service delivery.

Have a wonderful day further.

Regards
Suhayfa Gabriels