HW
Hanlie W

1 reviews | Active since Jun 2017

07 Dec 2017, 18:50

Arrogent shop assistant refuse to see factory error

Light Worx Bulbs which I bought 2 days ago, differ in colour from those I bought only a few months ago, of exactly the same type. The shop assistant refused to accept that there is a difference, although it is fairly obvious. He also refused to call the shop manager when I asked. He was also exstremely slow and arrogant. Consequently I am still stuck at home with the new white but more yellow (not as yellow as the "warm white") bulbs which I cannot use on the same wall next to the other few-month-old-same year bulbs which are bright, almost blue white.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply08 Dec 2017, 10:04
Official

Hi Hanlie

Thank you for bringing this to our attention.

I'm sorry that the bulbs are defective and for the overall service received in store.

We will be calling you shortly to have this matter resolved.

Kind Regards

Kurt Damons