AB
Antonio B
1 reviews | Active since Apr 2010
22 Apr 2023, 11:51
ARE YOU INSANE?
I live in a small village in the Karoo. 90% of what I need I order on-line. I have just tried to order on-line from Builders Warehouse in Bloemfontein (235 Km away). The total for my order was R 707.98. DELIVERY CHARGE: R 4,375.00 YES, FOUR THOUSAND THREE HUNDRED AND SEVENTY-FIVE RAND. To put it in perspective: Takealot (irrespective of distance) and makro (235 Km away) do not charge for delivery for orders above R500.00 even to remote areas like mine. Dis-Chem (irrespective of distance) charge R150.00 for delivery to remote areas. Thus, the question for the title of this review.
Helpful (0)
Replies (2)0
Replies (2)AB
Antonio B's updateReviewer Update
04 May 2023, 12:35Yes, I know that Builders don't bother to read these reviews but I feel that it is important to share them.
AB
Antonio B's update04 May 2023, 12:35
Reviewer Update
Yes, I know that Builders don't bother to read these reviews but I feel that it is important to share them.
AB
Antonio B's updateReviewer Update
22 May 2023, 11:34Follow up on my review.
On 26 April 2023, I received a phone call from Brandon at Builders following my email to Builders’ information address. The email was about the subject of this post.
Two days later, I received an email from Brandon stating:
“Thank you once again for taking my call on Wednesday.
Could you please forward me the details of the order, so I can investigate why the delivery fee was that high.
I need both the store selected as well as the address you wanted the order delivered to.
Once received I will get back to you with more feedback.”
Could you please forward me the details of the order, so I can investigate why the delivery fee was that high.
I need both the store selected as well as the address you wanted the order delivered to.
Once received I will get back to you with more feedback.”
I responded on the same day with all the information which he requested.
I AM YET TO RECEIVE ANY “MORE FEEDBACK”.
Fortunately, I did not hold my breath as this is exactly the sort of feedback that I have come to expect from Builders.
CLEARLY, THEY FOLLOW THE EXAMPLE OF THEIR MANAGEMENT - MASSMART.
AB
Antonio B's update22 May 2023, 11:34
Reviewer Update
Follow up on my review.
On 26 April 2023, I received a phone call from Brandon at Builders following my email to Builders’ information address. The email was about the subject of this post.
Two days later, I received an email from Brandon stating:
“Thank you once again for taking my call on Wednesday.
Could you please forward me the details of the order, so I can investigate why the delivery fee was that high.
I need both the store selected as well as the address you wanted the order delivered to.
Once received I will get back to you with more feedback.”
Could you please forward me the details of the order, so I can investigate why the delivery fee was that high.
I need both the store selected as well as the address you wanted the order delivered to.
Once received I will get back to you with more feedback.”
I responded on the same day with all the information which he requested.
I AM YET TO RECEIVE ANY “MORE FEEDBACK”.
Fortunately, I did not hold my breath as this is exactly the sort of feedback that I have come to expect from Builders.
CLEARLY, THEY FOLLOW THE EXAMPLE OF THEIR MANAGEMENT - MASSMART.