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Che-Kai Yang

1 reviews | Active since Mar 2009

27 Sept 2020, 10:38

Are all paying customers ******* to you?

Product offerings and services are good, but the age old question with all massmart stores remains, why is there still a till slip checker at the exit? Do you really want to see all clients as *******? Considering all products in my possession at the exit has been paid for and owned by me, these checks are ridiculous and an actual I fringment of my rights. It's bad enough that we have a queue that is long due to covid at the tills, now it's also at the exit. How much more chances of infection does this add?

This has been an age old issue with all your stores, what will you do about it? Do you just not care?

0
Replies (3)
Builders Warehouse
Builders Warehouse's reply27 Sept 2020, 11:35
Official
Hi Che-Kai, 

Thank you for your feedback.

I'm really sorry to hear the above and can understand how you must be feeling. We strive to give great service to all our customers and ensure our customers don't leave our stores unhappy. 

Please send us the following on a private reply and I'll make sure we address it:

- Your full name
- Your online order number  or invoice number (starts with a "C" or E")
- Email and contact number
- The Builders store you visited. 

Looking forward to your private reply to further assist.

Regards, 

Athena 

CY
Che-Kai Yang's update27 Sept 2020, 13:05
Reviewer Update
Che-Kai Yang
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Store does not matter, all your stores including makro and game has same issue. The checks must, at the very least, be stopped during high traffic times.
Builders Warehouse
Builders Warehouse's reply27 Sept 2020, 13:38
Official
Hi Che-Kai,

Please send me your contact details by selecting the private reply as I am unable to view your personal details in the public view. 

Example: 

Che-Kai Yang
***********
**********

Looking forward to your private reply to further assist. 

Regards, 

Athena