Appauling & complete incompetence....

<p>How long does it take to purchase & load 16 Lintels on a bakkie? Let me tell you an incredible 2h30m !!!! Pathetic... I cannot isolate a specific department that performed better, as it starts right from the quotation supp**** at the contractors desk, to the person responsible for the picking of the product in the yard, to the issuing of the gate pass and finally the checking of teh gate pass - all equally at the same level !!!! I have a total of 4 slips for a single purchase, all because there is stock, then there isn't, then there is, then there isn't - I'm at a loss for words. Get yourselves organised !!!!</p> <p>Then pick up slips I had from a previous purchase are mislayed & thrown away, as it is no longer valid as the "system" says it is invalid so they cannot issue the product & gate pass - and that's that !!! Tear you hair out at this point. It seems there is a "destruction list" for slips exceeding 21 days and this process is relatively quick to sort out, provided you have 45 minutes of your valuable time !!! I cannot afford to wait almost 3 hours because of your innefficiency given innacurate stock levels and constraints on system applications....</p> <p>Well Done Builders Newmarket. Fantastic customer service, with no sense of urgency until I have to literally create a scene to get things moving. Good bye Builders, Hello Built-It......</p>