Appalling service with builders

I had the worse service possible from an online purchase...after writing the below email to their complaints still they have not assisted..I'm speaking to different people all blaming different departments or installations or installations blaming builders.. How are they suppose to help us if they can't even work properly with each. See the below feedback I wrote to builder description of my appalling service: Good day builders team..

I'm writing to express my deep dissatisfaction and disappointment with the builders customer service.

From onset ,it has been a huge challenge with my purchase,from getting the delivery to the end process of installation.

I made an online purchase on the 26th of May..on the 2nd of June the builders team mistakenly cancelled my order. And refunded me half to my credit card and half to my online profile..without my consent ..that's the first infringement. Nevertheless I continued with the purchase and had to wait for the money to get refunded and then redid the purchase...I also purchased backing boards which got delivered before the cupboards got delivered...I also paid for the installation thinking that it's better to get professionals to have them fitted together. As a long time user..my husband uses builder all the time I decided to go ahead with and repurchase the cupboards once the refund was made despite terrible services of going back and fourth...

So the order final arrives on the 6th of June..at 2 clock ...together with the workmanship that was purchased via builders...I as a consumer is expecting professionalism,but to my surprise,the installations was complete and poor installation. Firstly the backboards was not cut to size...so the installation was not done correctly...there are huge gaps between the doors..there are numerous scratches and dents..the doors don't even close...it took the guy 7 hours to do a ****TY job..and we were also told that the cupboards cannot be mounted.please see photos attached and tell me if you pay R15000 for that ****

This what I expect from the builders Team ,a complete refund into my credit card and not my BUILDERS PROFILE because I will not be using builder again and the refund must include my delivery fee and also installation fee.. Which was complete ******* by the way..

I am left with no choice but to voice my concerns and take a stand against intrusive advertising because the installation was not to my standards at all and also take a stand towards intrusive advertising policy. I strongly believer that both the user and customer service should be the forefront of any retails and digital service.

I want to make it clear that if this issue is not addressed promptly and effectively ,I am willing to take drastic measures as I know my rights as a consumer and not afraid to use platforms like hello Peter and consumer boards.

I will not settle for this pathetic service provided by you and to a certain degree false advertising. You also need my permission to do a refund.

Please contact me.eagerly waiting to hear from you.