NM
Ngoako M

1 reviews | Active since Nov 2017

22 Feb 2026, 12:51

Appalling Service Standards-Builders Warehouse

I am appalled by the level of service at this store. I purchased blinds in November 2025 and have been given the run-around for three months. After being told they were out of stock in Dec 2025, a new order was placed in January 2026, only for them to tell me in mid-February that they are out of stock again.... There has been no proactive communication—no emails or phone calls to engage me as a client. It is shameful that a major retailer treats its customers with such disrespect and lack of transparency. I would not recommend this branch (new market) or any builders branch to anyone looking for reliable service. They just dont care period.

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply22 Feb 2026, 13:00
Official
Hi Ngoako,

Thank you for bringing this to our attention.

I'm sorry for the service you've received and for the lack of communication.

Please, can you provide your invoice/order number so that we can address this and escalate accordingly?

Regards,
BB