NM
Ngoako M
1 reviews | Active since Nov 2017
22 Feb 2026, 12:51
Appalling Service Standards-Builders Warehouse
I am appalled by the level of service at this store. I purchased blinds in November 2025 and have been given the run-around for three months. After being told they were out of stock in Dec 2025, a new order was placed in January 2026, only for them to tell me in mid-February that they are out of stock again.... There has been no proactive communication—no emails or phone calls to engage me as a client. It is shameful that a major retailer treats its customers with such disrespect and lack of transparency. I would not recommend this branch (new market) or any builders branch to anyone looking for reliable service. They just dont care period.
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Replies (1)0
Replies (1)Builders Warehouse's replyOfficial
22 Feb 2026, 13:00Hi Ngoako,
Thank you for bringing this to our attention.
I'm sorry for the service you've received and for the lack of communication.
Please, can you provide your invoice/order number so that we can address this and escalate accordingly?
Regards,
BB
Thank you for bringing this to our attention.
I'm sorry for the service you've received and for the lack of communication.
Please, can you provide your invoice/order number so that we can address this and escalate accordingly?
Regards,
BB
Builders Warehouse's reply22 Feb 2026, 13:00
Official
Hi Ngoako,
Thank you for bringing this to our attention.
I'm sorry for the service you've received and for the lack of communication.
Please, can you provide your invoice/order number so that we can address this and escalate accordingly?
Regards,
BB
Thank you for bringing this to our attention.
I'm sorry for the service you've received and for the lack of communication.
Please, can you provide your invoice/order number so that we can address this and escalate accordingly?
Regards,
BB
