Appalling service , no leadership

I went to buy a toilet set at Builders Tableview, no one to assist on the floor , it took about 15 minutes to get sort of help. They couldn’t provide me the item because it was stacked high up on the rack and they couldn’t get it. I was asked if I can’t climb a ladder to get it myself, I was shocked. I reported the matter to 2 managers & as always it was yeah , yeah we will deal with it. It took over 40 minutes to get the item when I had already decided to go to another hardware store. It’s nothing new, it has become their culture & DNA. It’s my fault,I keep going back; I don’t learn