Appalling service!!!!!!

Item: Builders Warehouse
Rating: 1
Author: Paul H

I placed an online order on 19 August 2020 for collection on 20 August 2020 from Centurion - got a phone call on 20 August 2020 to inform me that one of the two items ordered would have to be transferred from another branch and that they would let me know when the order is ready. I went there a week later, to be told that they never got the transfer. A further 2 weeks later - they still have done nothing. Now the manager is going to get the stock from their central store. Today - they just CANCEL my order - AFTER 4 WEEKS of WASTING MY TIME!!!!!!!

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Replies (1)

Builders Warehouse's replyOfficial

12 Sept 2020, 15:24

Hi Paul,

Thanks for your feedback.

This is definitely not acceptable and I'm really sorry to hear the above, we always strive to give our customers great service. Hearing this really concerns us and we need to get to the bottom of it.

Please share your order number with us on a private reply including your full name, email address, and contact number. Allow us an opportunity to address this immediately.

Thanks for making us aware of your concerns, I look forward to your private reply.

Regards,
Joshua

Builders Warehouse's reply12 Sept 2020, 15:24

Official