Appalling Service

Purchased 8 x Wickers from Strubens Valley on Wednesday 26th June with delivery arranged for the Friday 28th June. By 5pm on the day of delivery nothing had been delivered. I contacted the call center who tried to call the branch, to no avail. At about 7pm and three phone calls later I was told they still could not get hold of the branch and they would call me the next day. I was very unhappy as we were leaving the next day and would only be back next week so now my delivery would be delayed. The next day I called in 2 more times only to be told the exact same thing - also each time I get put on hold for ages while they try and call the branch. I called again on Saturday to be told the same thing - each time o get told I will be called back but this does not happen.

We are now on Monday and I have not heard a thing from anyone!!!

I have just called again only to be out on hold and then to be told they can’t get through to the branch!!!

*** is going on???? How are the phones never answered? How is there not a manger that can be called on his cellphone??

Where are my chairs? Are they trying to deliver them to my house even though I am not there, which means they have been put on and off a truck and getting damaged with each move. Or are they just sitting at the store? Or do they even have them???

With no response from the store we have no way of knowing what is happening.

So they sit with over R10 000 of merchandise for which they have been paid and yet I cannot be told where or when I will get it.

Absolutely disgusted!!!