BR
Benita R

1 reviews | Active since Dec 2014

17 Jun 2025, 11:59

Appalling Floor & Skirting Board Installation

I paid for laminate floor and skirting board installation in mid 2023. The person that Builders Warehouse Strubensvalley assigned for me to deal with is a person called Imraan who sent the most unprofessional and incapable team of two people, one of whom goes by the name of "Whitey", to install the floor and skirting boards. The workmanship was poor from the outset. The team had to return a few days after installation to repair a strip of melamine they had ********** my cupboard and clean the large streaks of glue that were left on the floor and skirting boards. Towards the end of last year the listing boards started to separate from the wall. The installers were supposed to do the repair in January, they did not arrive. By June the skirting boards had fallen right off the wall. Imraan sent the same team on Saturday 14 June to repair this shocking work. The team have knocked nails in the skirting boards and untidily smeared globs of glue over each, they skirting boards now look like they have bullet holes shot through the entire perimeter of my bedroom wall and the joins between the skirting boards have been smeared with yellow-brown glue that look like a two year old toddler has made a mess with a glue pot. On top of this, the outsources contractors arrived with a bashed up bake that has left a large puddle of oil on my pristine driveway. Builders warehouse must either appoint properly trained and qualified professional contractors to redo this job or give me a full refund so I can employ competent installers to do this work. Am regretting ever handing over my hard earned money to Builders who appoint these *********** "contractors", no doubt at a pittance, to maximise their profit margins. ********* and unacceptable business practice all around.

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Replies (3)
Builders Warehouse
Builders Warehouse's reply17 Jun 2025, 12:19
Official
Hi Benita, 

Thank you for getting in touch with us.

My utmost apologize for the level of service you have received as well as for the inconvenience caused to you. 

I will be escalating this matter for you to have it resolved as soon as possible. JF  
BR
Benita R's update17 Jun 2025, 13:32
Reviewer Update
Noted, thank you. I have photographs and video recordings of the workmanship.
Builders Warehouse
Builders Warehouse's reply17 Jun 2025, 13:56
Official
We will be in touch. JF