Appalling customer service......

On the 12/12/2018 my fiance went to builders cape gate to get something to have our zink fixed in morning.

He returned home,30 minutes after getting home we left the house an saw scratches on the driver side door.

We went to builders an requested to view the cameras...my fiance say as he was leaving builders he saw one of the car guard guys who works there next to his car as he was coming on ..he saw my fiance got up from kneeling down exactly where the scratches are an walked on facing his back to him...he didnt take note of this at that point.

The viewed footage confirm this aswell an shows that exactly where the scratches are guy bends down...an as soon as he notices my fiance he gets up an walks away... He told his superior that he was checking if everything is okay ..then today the store Manager Mr Frans Kamffer advised that guy told him that he was just tying his shoe lace.

We spoke to the Manager Mr Frans Kamffer from cape gate mall this morning...who was very rude ...he did not even give my fiance a chance to speak ...everytime spoke over him..telling him that his not going to do anything about the matter he needs to go an open up a case at the police station...as his not going yo have my fiance false accusing his staff.....now how does he know that his staff member did not do it intentionally..... The manager then stated to my fiance that customer park at their own risk ..

My fiance advised him those are fresh scratches that is on the driver sides door .an he would either want builders to take responsibility for this or the individual himself....he is not looking for money or anything but for the scratches to be fixed.

MR FRANS KAMFFER then advised what is he then looking for if his not looking for money..

This manager should not be a manger ..cause way he treats his customers are pathetic ..

We very unhappy with builders ...we always shop there as we stay 5minutes away.. My fiance asked him give details for him open up the case....the manager refused to give anyone's details..he didnt not even want to giev his contact details as a manager..until my fiance had to force hin to giev a business card.

I mean builders is such a big company how can a Manager act in this manner ...its very shocking an disappointing..he basically toke the matter personally and got very emotional.

But not once was willing to assist.

I hope someone can deal with this manager in charge. Il make sure we do not shop at builders cape gate again or builders at all.

Most pathetic customer service I have ever experienced from a Manager.