Appalling/ abysmal service

On entering the nuts and bolts section at 09h05 on Friday morning the 9 people dressed in builders warehouse clothing were enjoying a tea and coffee break and refused to acknowledge the customers gathering around trying to elicit help. The one builders warehouse indivusual actually help up his hand in a customers face and said "van't you see we are talking to each other" and then walked away. In my 35 minutes of standing there I witness 4 customers get told off and they promptly left. I eventually resorted to calling the customer service department and eventually got a manager (Roland Cotty) to come down and help me. Strangely enough when these 9 builders warehouse individuals saw the manager arrive they instantly dispersed and almost ran over to customer to offer them help. I am appalled by this experience.