Apathy reigns at Builders WH 3 Rivers

I have been in & out of Builders WH, Three Rivers branch since they opened 2/3 years back. I am a keen gardener & shop mainly in the garden section. I have found some really great plants & saplings there. What I am saying is BWH keeps a good inventory, albeit some specimens are quite pricy. However I prob complain once a month without fail abt the lack of care more especially lack of watering. There is just no response or improvement?! Yesterday I walked round all the shelves with Kabelo, I believe he is the Branch manager, showing him how dismal all the plants looked, even the fresh stick was wilting. Lots of promises made, but no actual response? Grab hold of a staff member to fetch the hose & water straight away. Apathy or disinterest? Who can say? I took photos of the poor plants yesterday, they speak for themselves. This week the daytime max temps are averaging 28°. Goodness how the plants will look by Fri or Sat? Money is hemorrhaging out ouf Builders due to negligence; stock losses & loss of sales. There is no excuse for this. I emailed BWH head office earlier, waiting for their response.