MM
Masego M
1 reviews | Active since Feb 2012
23 Jan 2025, 13:26
ANNOYED!!!!!
I placed an order online for delivery of a water storage tank. The website states that delivery takes 2 - 5 days. I phoned in yesterday and I was assured that they would make delivery today. When calling today to confirm times, I was told that they do not have stock. I need that tank. I have no water. I have 3 young children and 2 sickly elders. What am I do do in this heat without water? Why is this matter not being addressed with the urgency it deserves.
Helpful (0)
Replies (6)0
Replies (6)
Builders Warehouse's replyOfficial
23 Jan 2025, 14:53Hi Masego,
Thank you for bringing this to our attention.
I’m sorry you had such an unpleasant encounter with our team. We try to make our customers’ shopping experience easy and enjoyable, and I'm sorry this wasn't the case.
We'll ensure that the necessary steps are taken to better the experience for you.
We'll be in touch. JF
Thank you for bringing this to our attention.
I’m sorry you had such an unpleasant encounter with our team. We try to make our customers’ shopping experience easy and enjoyable, and I'm sorry this wasn't the case.
We'll ensure that the necessary steps are taken to better the experience for you.
We'll be in touch. JF
Builders Warehouse's reply23 Jan 2025, 14:53
Official
Hi Masego,
Thank you for bringing this to our attention.
I’m sorry you had such an unpleasant encounter with our team. We try to make our customers’ shopping experience easy and enjoyable, and I'm sorry this wasn't the case.
We'll ensure that the necessary steps are taken to better the experience for you.
We'll be in touch. JF
Thank you for bringing this to our attention.
I’m sorry you had such an unpleasant encounter with our team. We try to make our customers’ shopping experience easy and enjoyable, and I'm sorry this wasn't the case.
We'll ensure that the necessary steps are taken to better the experience for you.
We'll be in touch. JF
Builders Warehouse's replyOfficial
23 Jan 2025, 15:09Hi Masego,
I have spoke to our dispatch team and they advised they are looking for stock at our the stores around and will be in contact with you.
I do apologize for the delay on your order. JF
I have spoke to our dispatch team and they advised they are looking for stock at our the stores around and will be in contact with you.
I do apologize for the delay on your order. JF
Builders Warehouse's reply23 Jan 2025, 15:09
Official
Hi Masego,
I have spoke to our dispatch team and they advised they are looking for stock at our the stores around and will be in contact with you.
I do apologize for the delay on your order. JF
I have spoke to our dispatch team and they advised they are looking for stock at our the stores around and will be in contact with you.
I do apologize for the delay on your order. JF
MM
Masego M's updateReviewer Update
28 Jan 2025, 16:26After a solid week, the tank was finally delivered....
The pomp cover has not yet been delivered. Any word on when I'll receive it?
The pomp cover has not yet been delivered. Any word on when I'll receive it?
MM
Masego M's update28 Jan 2025, 16:26
Reviewer Update
After a solid week, the tank was finally delivered....
The pomp cover has not yet been delivered. Any word on when I'll receive it?
The pomp cover has not yet been delivered. Any word on when I'll receive it?
Builders Warehouse's replyOfficial
28 Jan 2025, 16:45Hi Masego,
I will look into this for you and get back to you as soon as possible. JF
I will look into this for you and get back to you as soon as possible. JF
Builders Warehouse's reply28 Jan 2025, 16:45
Official
Hi Masego,
I will look into this for you and get back to you as soon as possible. JF
I will look into this for you and get back to you as soon as possible. JF
MM
Masego M's updateReviewer Update
28 Jan 2025, 21:39And just like that 2-5days became 2 weeks.
MM
Masego M's update28 Jan 2025, 21:39
Reviewer Update
And just like that 2-5days became 2 weeks.
Builders Warehouse's replyOfficial
29 Jan 2025, 08:27We do apologize for the inconvenience caused to you. SR
Builders Warehouse's reply29 Jan 2025, 08:27
Official
We do apologize for the inconvenience caused to you. SR